Question 1

What are check-in and check-out times?

Accepted Answer

The exact check-in and check-out times appear in your booking confirmation. If you need an early arrival or a late departure, message us on WhatsApp and we'll review availability for that day.

Question 2

What is the cancellation policy?

Accepted Answer

The cancellation policy depends on the rate you choose and is shown in the booking engine before you confirm payment, including the free-cancellation deadline when the rate offers one.

Question 3

Which payment methods do you accept?

Accepted Answer

Online bookings are paid by card through our secure booking engine. For other payment methods at the property, please confirm with us on WhatsApp before you arrive.

Question 4

Is there parking?

Accepted Answer

Yes, guest parking is available. Space is limited, so let us know if you're arriving by car and we'll keep a spot for you.

Question 5

Do you offer Wi-Fi?

Accepted Answer

Yes, free Wi-Fi is available in common areas and rooms.

Question 6

How far is the beach?

Accepted Answer

The hotel is a few steps from Playa del Amor and a short walk from Playa Zipolite.

Question 7

Are children allowed?

Accepted Answer

Message us on WhatsApp with the ages of everyone travelling with you and we'll confirm which room suits you best before you book.

Question 8

Are pets allowed?

Accepted Answer

Please check with us on WhatsApp before booking, telling us the type and size of your pet; we'll reply with the conditions that apply to your dates.

Question 9

Is smoking allowed?

Accepted Answer

Rooms are enclosed spaces and the gardens are shared with other guests, so please ask us on arrival which areas allow smoking.

Question 10

Is the hotel accessible?

Accepted Answer

The property has stone stairways and garden paths. If you need the room with the easiest access, message us on WhatsApp and we'll guide you.

Question 11

Do rooms have air conditioning?

Accepted Answer

All rooms include a fan. If you'd prefer air conditioning, message us before booking and we'll confirm availability for your dates.

Question 12

How do I modify my reservation?

Accepted Answer

Message us on WhatsApp or email with your reservation number and we'll gladly help.

Question 13

How do I get there from the airport?

Accepted Answer

The nearby airports to Zipolite are Huatulco (HUX) and Puerto Escondido (PXM). From either you can reach Zipolite by taxi or shared shuttle; our "How to get to Zipolite" guide explains the routes in detail.

Before your stay

Your next stay in Zipolite starts here.